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If you are not taking care of your customers, your competitor will. Stay close to your customers with the right help desk software.

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Ticketing

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Contact forms

Contact forms

Make yourself accessible by utilizing built-in contact forms.

Real time chat

Real-time chat

Chat with customers in real-time to improve conversion rates

Facebook

Facebook

Track & respond to all posts, comments, and private messages

Twitter

Twitter

Monitor and reply to mentions and Tweets about your brand.

Call Center

Call Center

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Video chat

Video chat

Video chat with customers & colleagues alike.

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IVR (Interactive Voice Response)

LiveAgent features a comprehensive IVR online designer tool where anyone can design their own IVR trees. Interactive voice response lets you route calls in your call center software to the right departments or agents.

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Unlimited Call Recordings

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Softphones

Softphones

LiveAgent offers the ability to connect and use softphones (software telephones) softphones are communicating with the call exchange provider via the sip protocol (sip trunking)calls are still being handled, recorded, and tracked by liveagent itself. Softphone is an optional 3rd party app that works in unison with your LiveAgent call center.

Analytics overview

Analytics overview

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Customer portal

Customer portal

Not every help desk can always afford to be online 24/7 so it’s vital to have some way how to help customers outside your business hours. Customer portal solves this issue easily. Your customers can look up anything they need in your knowledge base, as long as you provide them with an article. Or they can search forums for the answer.

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Knowledge base

Create knowledge base articles, forums, or feedback boards.

Forum

Forum

Create forums and build an online community with your users.

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Instagram

Respond to Instagram comments and mentions through your dash.

Viber

Viber

Connect Viber to chat with customers and broadcast messages.

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Slack

LiveAgent makes it easier for you to follow up on your tickets via Slack notifications. LiveAgent’s Slack integration lets you see what is happening with your tickets while you’re taking care of business on Slack.

Ticketing

Ticketing

LiveAgent will automatically sort your company communication into tickets. LiveAgent stores the complete communication history without any limitations. Ticket reference number (id)each ticket has a unique reference number (id).

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Contact forms

Make yourself accessible by utilizing built-in contact forms.

Real time chat

Real-time chat

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Facebook

Facebook

Track & respond to all posts, comments, and private messages

Twitter

Twitter

Monitor and reply to mentions and Tweets about your brand.

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Call Center

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Video chat

Video chat

Video chat with customers & colleagues alike.

IVR (Interactive Voice Response)

IVR (Interactive Voice Response)

LiveAgent features a comprehensive IVR online designer tool where anyone can design their own IVR trees. Interactive voice response lets you route calls in your call center software to the right departments or agents.

Unlimited Call Recordings

Unlimited Call Recordings

Record & store all calls conducted through LiveAgent.

Softphones

Softphones

LiveAgent offers the ability to connect and use softphones (software telephones) softphones are communicating with the call exchange provider via the sip protocol (sip trunking)calls are still being handled, recorded, and tracked by liveagent itself. Softphone is an optional 3rd party app that works in unison with your LiveAgent call center.

Analytics overview

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See usage, statistics, and evaluate performance reports.

Customer portal

Customer portal

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Knowledge base

Knowledge base

Create knowledge base articles, forums, or feedback boards.

Forum

Forum

Create forums and build an online community with your users.

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Instagram

Respond to Instagram comments and mentions through your dash.

Viber

Viber

Connect Viber to chat with customers and broadcast messages.

slack icon

Slack

LiveAgent makes it easier for you to follow up on your tickets via Slack notifications. LiveAgent’s Slack integration lets you see what is happening with your tickets while you’re taking care of business on Slack.

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一键网络加速器安卓版app
Trustpilot
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Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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Reach your customers on the channels they use most, including email, voice calls, and social media. Complement the customer experience with a live chat that is native to our platform.

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The best thing is that it doesn't matter if the client sends an email, opens a ticket or leaves a comment on a social network because that message will reach a single platform where agents can receive it and give an immediate response.

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Resolve queries faster using a suite of powerful productivity tools that give agents a complete, shared view of every customer and interaction.

Nicole, G2

Canned responses save us so much time with hundreds of emails coming in daily, we can reply super quick and maintain a great level of customer service.

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Make your agents more productive by enabling automation rules right in the agent workspace. Automatically assign tickets to agents or departments, add tags, or set up unique rules to automate your workflow.

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home automation

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Provide instant service with LiveAgent’s live chat support. Our chat widget is the fastest on the market. Discover how it can help you effectively convert website visitors into customers.

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Douglas, Capterra

LiveAgent has proven to be a blessing for our company. The instant chat option is a powerhouse in generating new accounts.

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It costs 5 times more to acquire a customer than to retain an existing one. Use LiveAgent to drive brand loyalty with every customer interaction. With LiveAgent, it’s easy.

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Douglas, Capterra

LiveAgent has had a direct positive impact on increasing our subscriber base. It's the tool that pays for itself time and again.

home best possible

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We offer concierge migration services from most of the popular help desk solutions.

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Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right… LiveAgent!

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We offer concierge migration services from most of the popular help desk solutions.

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