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If you are not taking care of your customers, your competitor will. Stay close to your customers with the right help desk software.
Ticketing
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Contact forms
Make yourself accessible by utilizing built-in contact forms.
Real-time chat
Chat with customers in real-time to improve conversion rates
Track & respond to all posts, comments, and private messages
Monitor and reply to mentions and Tweets about your brand.
Call Center
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Video chat
Video chat with customers & colleagues alike.
IVR (Interactive Voice Response)
LiveAgent features a comprehensive IVR online designer tool where anyone can design their own IVR trees. Interactive voice response lets you route calls in your call center software to the right departments or agents.
Unlimited Call Recordings
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Softphones
LiveAgent offers the ability to connect and use softphones (software telephones) softphones are communicating with the call exchange provider via the sip protocol (sip trunking)calls are still being handled, recorded, and tracked by liveagent itself. Softphone is an optional 3rd party app that works in unison with your LiveAgent call center.
Analytics overview
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Customer portal
Not every help desk can always afford to be online 24/7 so it’s vital to have some way how to help customers outside your business hours. Customer portal solves this issue easily. Your customers can look up anything they need in your knowledge base, as long as you provide them with an article. Or they can search forums for the answer.
Knowledge base
Create knowledge base articles, forums, or feedback boards.
Forum
Create forums and build an online community with your users.
Respond to Instagram comments and mentions through your dash.
Viber
Connect Viber to chat with customers and broadcast messages.
Slack
LiveAgent makes it easier for you to follow up on your tickets via Slack notifications. LiveAgent’s Slack integration lets you see what is happening with your tickets while you’re taking care of business on Slack.
Ticketing
LiveAgent will automatically sort your company communication into tickets. LiveAgent stores the complete communication history without any limitations. Ticket reference number (id)each ticket has a unique reference number (id).
Contact forms
Make yourself accessible by utilizing built-in contact forms.
Real-time chat
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Track & respond to all posts, comments, and private messages
Monitor and reply to mentions and Tweets about your brand.
Call Center
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Video chat
Video chat with customers & colleagues alike.
IVR (Interactive Voice Response)
LiveAgent features a comprehensive IVR online designer tool where anyone can design their own IVR trees. Interactive voice response lets you route calls in your call center software to the right departments or agents.
Unlimited Call Recordings
Record & store all calls conducted through LiveAgent.
Softphones
LiveAgent offers the ability to connect and use softphones (software telephones) softphones are communicating with the call exchange provider via the sip protocol (sip trunking)calls are still being handled, recorded, and tracked by liveagent itself. Softphone is an optional 3rd party app that works in unison with your LiveAgent call center.
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See usage, statistics, and evaluate performance reports.
Customer portal
商业频道_中国江苏网 - jschina.com.cn:安卓手机用户及华米手表用户均可免费开通京津冀互联互通卡，凭借一部手机畅行包括北京在内的全国3... [查看详细] 2021-07-12 21:20
Knowledge base
Create knowledge base articles, forums, or feedback boards.
Forum
Create forums and build an online community with your users.
Respond to Instagram comments and mentions through your dash.
Viber
Connect Viber to chat with customers and broadcast messages.
Slack
LiveAgent makes it easier for you to follow up on your tickets via Slack notifications. LiveAgent’s Slack integration lets you see what is happening with your tickets while you’re taking care of business on Slack.
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LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
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Reach your customers on the channels they use most, including email, voice calls, and social media. Complement the customer experience with a live chat that is native to our platform.
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The best thing is that it doesn't matter if the client sends an email, opens a ticket or leaves a comment on a social network because that message will reach a single platform where agents can receive it and give an immediate response.
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Resolve queries faster using a suite of powerful productivity tools that give agents a complete, shared view of every customer and interaction.
Nicole, G2
Canned responses save us so much time with hundreds of emails coming in daily, we can reply super quick and maintain a great level of customer service.
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Make your agents more productive by enabling automation rules right in the agent workspace. Automatically assign tickets to agents or departments, add tags, or set up unique rules to automate your workflow.
ios网络加速器
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老王app下载
Provide instant service with LiveAgent’s live chat support. Our chat widget is the fastest on the market. Discover how it can help you effectively convert website visitors into customers.
Douglas, Capterra
LiveAgent has proven to be a blessing for our company. The instant chat option is a powerhouse in generating new accounts.
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It costs 5 times more to acquire a customer than to retain an existing one. Use LiveAgent to drive brand loyalty with every customer interaction. With LiveAgent, it’s easy.
Douglas, Capterra
LiveAgent has had a direct positive impact on increasing our subscriber base. It's the tool that pays for itself time and again.
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We offer concierge migration services from most of the popular help desk solutions.
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Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right… LiveAgent!
老王app下载
We offer concierge migration services from most of the popular help desk solutions.
3,000+ reviews 
网络加速器app下载
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